1. Eligibility for Refunds
Refunds are available under the following conditions:
- The coupon has not been redeemed or used.
- The refund request is made within 7 days of purchase.
- The coupon is not part of a promotional or discounted offer.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Coupons that have already been redeemed.
- Promotional or discounted coupons.
- Digital products or services that have been accessed or downloaded.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team at ggkitsport@gmail.com.
- Provide your order number and the reason for the refund request.
- Our team will review your request and respond within 3-5 business days.
4. Refund Processing
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your bank or payment provider.
5. Partial Refunds
In some cases, partial refunds may be issued if:
- Only a portion of the coupon was used.
- The coupon was purchased as part of a bundle or package.
6. Cancellation Policy
- You may cancel your purchase before the coupon is redeemed.
- Cancellation requests must be made within 24 hours of purchase.
- Once a coupon is redeemed, cancellations are not permitted.
7. Exceptions
Refunds may not be available for:
- Coupons purchased during special sales or events.
- Coupons marked as "non-refundable" at the time of purchase.
- Coupons that have expired.
8. Disputes and Chargebacks
- If you dispute a charge or initiate a chargeback, your account may be suspended.
- Please contact us directly to resolve any issues before disputing a charge.
9. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions about our refund policy, please contact us at ggkitsport@gmail.com.